North American Headquarters

To diversify its business, Yamazaki Mazak Corporation entered the U.S. market in 1968, opening its first subsidiary outside of Japan in Long Island, New York. The company made the decision to move to Florence, Kentucky in 1974 after realizing it needed the capacity to be able to modify its Japanese imports to meet the unique requirements of the region.

Mazak chose the Blue Grass State for its new North American Headquarters because it is central to several major manufacturing companies, enabling the company to fully immerse itself in the market and tailor its machining technology to solve the unique challenges of its customers throughout the United States, Canada and Mexico.

Over the past four decades, Mazak has continuously grown and advanced its North American Headquarters to meet the ever-evolving technology demands of its customers as well as provide them with the support they need to increase their productivity and competitiveness. 

Mazak iSmart Factory

The Mazak iSMART Factory concept encompasses the complete digital integration of the factory, including state-of-the-art manufacturing equipment, automation and advanced manufacturing practices. It hinges on the free flow and sharing of data in terms of process control and operation monitoring.

Throughout the factory, Mazak SmartBox installations use MTConnect® open communications protocol and innovative edge computing processes to provide complete connectivity and the capability to monitor and harvest data from every machine, cell, device and process on the production floor. In addition, automated machining cells integrate PALLETECH and MAZATEC SMS, as well as other state-of-the-art robotic systems, to ensure a fully optimized production flow.

National Technology Center

Mazak started constructing a network of Technology Centers throughout North America in the early 1980s to further immerse itself in the market and develop long-term relationships with customers. In 1996, the National Technology Center in Kentucky opened its doors to eventually serve as the main hub for the seven regional Technology Centers that exist today.

Similar to the way in which it has grown and enhanced its manufacturing plant, Mazak is continuously investing in and improving its Technology Centers to further strengthen its service and support initiatives. To date, six of Mazak’s eight Technology Centers have undergone some form of relocation as a way to expand and effectively accommodate increased customer capacity.

The National Technology Center, which started out as a 33,000-square-foot facility, has undergone two major expansions since 1996 and now encompasses 100,000 square feet of space. The most recent expansion made room for customer training rooms, the National Service Department as well as the Customer Training and Documentation Departments. Today, the National Technology Center is a total solutions provider that serves customers and the company’s regional Technology Centers.

Through the National Technology Center and regional Technology Centers, Mazak is able to put application, service and parts support as well as programming classes and new machining demonstrations in close proximity to all of its customers – all things a manufacturer needs to gain the competitive advantage in an ever-evolving marketplace.

Technology Center Network

  • North American Headquarters and National Technology Center in Florence, Kentucky
  • Midwest Regional Headquarters and Technology Center in Schaumburg, Illinois
  • Southwest Regional Headquarters and Technology Center in Houston, Texas
  • Southeast Regional Headquarters and Technology Center in Suwanee, Georgia
  • Western Regional Headquarters and Technology Center in Gardena, California
  • Northeast Regional Headquarters and Technology Center in Windsor Locks, Connecticut
  • Mazak Canada Technology Centre in Cambridge, Ontario, Canada
  • Mazak Mexico Technology Center in Monterrey, Mexico

Technical Center Network

  • Dallas Technical Center in Southlake, Texas
  • Florida Technical Center in Orlando, Florida
  • Northern California Technical Center in Fremont, California
  • Mazak MegaStir Technical Center in Provo, Utah
  • Edmonton Technical Center in Edmonton, Alberta

North American Parts Center

As more advanced Mazak products and technologies hit the market, the company increases its customer support levels, including an expansion of its North American Parts Center.

A key component in Mazak’s MPower program, the Parts Center now stocks over 195,000 part numbers, an inventory valued at more than $450 million, to support the company’s growing number of machine tools. Also, 97 percent of Mazak’s spare part orders ship within 24 hours to minimize a machine’s downtime.

Coinciding with the Parts Center expansion, Mazak relocated its Spindle Repair and Rebuild Department from the manufacturing plant to a new standalone facility on the North American Headquarters campus. This has allowed Mazak to further increase its capacity for incoming spindle work while also ensuring customers benefit from the shortest possible turnaround times.

Mazak’s substantial and continuous investment in spare parts fulfillment and spindle work ensures that it can keep its customers’ machines running smoothly and productively over a long service life.