Technical Support

At Mazak, we pride ourselves on the quality and reliability of our machines. That’s why we stand behind them with the industry's best 2-year comprehensive parts and labor warranty on every machine we sell. Our warranty covers all components, includes operator training and much more.

Free operator training

When you add a new Mazak machine tool to your shop, you automatically receive full access to three years of operator training at no extra charge to help you use your technology to its fullest productivity.

Technical support

Throughout the life of your Mazak machine tool, you have access to 24-hour technical support by phone. You also receive free software upgrades every time we introduce new functionality.

Guaranteed responsiveness

When you ask us a technical question, we guarantee you a response within one hour. In typical circumstances, a Mazak service engineer can be at your shop within 24 hours to solve a problem.

Single-source efficiency

Throughout North America, you receive priority attention from our network of factory-trained direct service representatives and certified distributor personnel.

Service & Support

MPower gives you single-source access to end-to-end support for the lifetime of every Mazak machine. Sign up for technical training, access phone support, order parts, track a spindle rebuild and so much more. Mazak has you covered from day one, and we're with you every step of the way to ensure your success.

Single-source support

Whether you want CNC training, preventive maintenance, laser calibration, vibration analysis or answers to technical questions, access every aspect of service and support from a single point of contact for quick convenience.

Stay up and running

Technical support

Mazak machines carry a comprehensive 2-year parts and labor warranty that includes operator training and much more – in addition to no-charge technical phone support and software upgrades for the life of each machine.

Access warranty coverage

Remote Assist

With time-saving remote troubleshooting, Mazak service technicians can show you solutions on standard mobile devices and identify needed replacement parts to speed up repairs.

Eliminate downtime