Parts Support

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After April 6, 2018 Mazak will no longer be able to accept faxes. All inquiries and orders should be directed to our email at As always, we can be contacted at (888) 462-9251 with any questions or concerns.

The increasing efficiency of production systems makes downtime more impactful than ever before. Any interruption to work flowing through the shop can have a significant impact on operations. Mazak's substantial and continuous investment in spare parts fulfillment ensures the fastest possible reaction to the unexpected to keep your facility running smoothly.

Within our spare parts department, Mazak maintains $90 million in parts and unit inventory, including $65 million in parts inventory and $25 million in unit inventory (including ATC shifters, tables, and spindles). This enormous investment includes over 60,000 unique parts encompassing every aspect of our machines. And because of this investment, we achieve 97% same-day shipping and even have the ability to offer after-hours shipping.

Furthermore, we guarantee lifetime parts support on every Mazak machine. This means that our quick response to parts requests not only applies to machines purchased over the past several years, but also to those that have been providing reliable performance for several decades

  • $90 million in parts and unit inventory ($65 million in parts inventory, and $25 million in unit inventory (including ATC shifters, tables, and spindles) 
  • Over 60,000 unique part numbers in stock
  • 97% same day shipping, and after hours shipping
  • Factory-direct experienced part specialists
  • Lifetime CNC part support

Maximum Ordering Convenience

For maximum convenience, Mazak accepts parts orders via phone, email and our website. Our extended-hour call center operates six days per week, making it extremely easy to reach an experienced parts specialist.

With PartsWeb, our online parts ordering system, users can easily search for parts by number or description, access information on pricing and availability, print receipts and documentation, check the status of their order or track shipments, 24 hours a day, seven days a week. For the convenience of our customers, PartsWeb accepts credit card payments for all web-based orders and transactions.

  • 24-hour access to parts information online
  • Part number searches
  • Part prices and availability
  • Online ordering, status and tracking
  • Accept credit cards
  • Print order acknowledgement
  • After hours emergency part shipping service registration