Mazak machines are often critical for its customers’ businesses, and any downtime can mean the customer is losing money. So, the company’s service delivery speed is crucial to its customers’ success.
After comparing a variety of solutions, Mazak chose to implement Microsoft Dynamics 365 Field Service, supported by MCA Connect, a Gold competency member of the Microsoft Partner Network. The new system has significantly accelerated Mazak’s response time to service requests and created a more transparent and effortless experience for customers.
Learn how Mazak reduced response times and boosted efficiencies with Microsoft Dynamics 365 Field Service.
Read the full story
About Mazak Corporation
Mazak Corporation is a leader in the design and manufacture of productive machine tool solutions. Committed to being a partner to customers with innovative technology, its world-class facility in Florence, Kentucky produces over 70 models of turning centers, Multi-Tasking machines and vertical machining centers, including 5-axis models, Hybrid Additive processing machines and Swiss Turning Machines. Continuously investing in manufacturing technology allows the Mazak iSMART Factory™ to be the most advanced and efficient in the industry, providing high-quality and reliable products. Mazak maintains eight Technology Centers across North America to provide local hands-on applications, service and sales support to customers. For more information on Mazak's products and solutions, visit www.mazakusa.com or follow us on social media.
