Mazak reduces response times and boosts efficiencies using Dynamics 365 Field Service

Mazak machines are often critical for its customers’ businesses, and any downtime can mean the customer is losing money. So, the company’s service delivery speed is crucial to its customers’ success.

After comparing a variety of solutions, Mazak chose to implement Microsoft Dynamics 365 Field Service, supported by MCA Connect, a Gold competency member of the Microsoft Partner Network. The new system has significantly accelerated Mazak’s response time to service requests and created a more transparent and effortless experience for customers. 

Learn how Mazak reduced response times and boosted efficiencies with Microsoft Dynamics 365 Field Service. 

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About Mazak Corporation

Mazak Corporation is a leader in the design and manufacture of productive machine tool solutions. Committed to being a partner to customers with innovative technology, its world-class facility in Florence, Kentucky, produces over 100 models of turning centers, Multi-Tasking machines and vertical machining centers, including 5- axis models. Continuously investing in manufacturing technology allows the Kentucky Mazak iSMART Factory™ to be the most advanced and efficient in the industry, providing high-quality and reliable products through its “Production-On-Demand” practice. Mazak maintains eight Technology Centers across North America to provide local hands-on applications, service and sales support to customers. For more information on Mazak's products and solutions, visit or follow us on Twitter and Facebook.