While OEMs tend to trim customer service, support and sales initiatives to reduce overhead, Mazak continues to expand its capabilities in these areas to ensure its customers always have the best possible competitive advantage. With the recent addition of CNC Machine Services Inc. to Mazak’s powerful distribution network, manufacturers in Washington and Oregon now have easy access to the most advanced metalworking technology, strongest service and experienced applications engineering.
After resigning their representation of another machine tool brand, Washington-based CNC Machine Services will officially become a Mazak distributor on August 3. Family owned and operated for almost three decades, the full-service company will apply a total solutions approach in its support of Mazak customers throughout Washington and Oregon.
A key element of the new partnership involves CNC Machine Services and Mazak combining their applications and support resources to establish one of the best service teams in the machine tool industry. This will include Mazak personnel working onsite at the CNC Machine Services facility and a combined 14 service engineers for the Pacific Northwest.
Located in Snohomish, the facility has the capacity to develop and prove out turnkey manufacturing systems, provide complete application and project support as well as offer factory-certified machine repair and rebuild services. The location also has the wherewithal to provide local manufacturers and CNC Machine Services technicians with machine operation and maintenance training courses. The integration of capabilities with CNC Machine Services in the Northwest is yet another dynamic for Mazak in the area.
“We are thrilled to join forces with CNC Machine Services. Not only do they have years of proven success servicing and selling machine tools, they also share the same vision and values as Mazak when it comes to putting customers first,” said Brian Papke, president of Mazak Corporation. “Plus, the synergy between our two companies will create strategic leverage for increasing market share in the Pacific Northwest.”
Complementing the Mazak Western Technology Center in Southern California, the partnership with CNC Machine Services and Mazak directly employed service and applications personnel in the area gives Mazak customers within the Pacific Northwest easier access to the same high levels of service and support.
“We are simply ecstatic to partner with Mazak,” said Mark Harris, president of CNC Machine Services. “During our first few weeks of preparation toward working together, they have provided us more support than we’ve ever experienced. The depth and breadth of their technology and product line amazes us, and we know our customers will be equally impressed. We are now the region’s leading service provider teamed up with the industry’s number one machine tool company.”