Continuous Innovation Gets Service Parts to You in Record Time

Service partsEvery minute your machine is down is lost productivity, and Mazak knows this, which is why we continually work to incorporate special systems, software and processes into our service parts operations to be the best we can be.

During the recent transformation of our Mazak Parts Department in Florence, KY, we targeted several key factors of our operations. These included automation, software and operational processes.  Our goal was to further improve efficiency, significantly boost speed, gain storage flexibility and most importantly, achieve a same-day-ship rate of 97 percent. 

In a Mazak white paper, we discuss the changes made to our Service Parts Department and its operations that now enable you to order and receive service parts faster and easier than ever.


As a result of automated systems incorporated into the Mazak Parts Department, we have economized our storage space and maximized efficiency.  A new vertical lift module (VLM)-type system uses trays that each accommodates up to 1,100 lbs. worth of parts, and two different size trays allow the department to house more parts in the same amount of floor space. 

With special software tied into that of our main carriers – UPS and FedEx, we’ve been able to speed and streamline parcel pickups and shipping. We can now – within one half hour of receiving and entering a parts purchase order into the system – send the customer a tracking number. 

On the process optimization side, we standardized shipping box sizes and established a sophisticated contact routing system. While the standardized box sizes help us streamline shipping operations, especially on the parcel carrier side of the equation, the contact routing system ensures you connect with a real person that can assist you as quickly as possible.  

Continued improvement in our service parts operations has heightened speed, efficiency and capacity. But most importantly, it boosts our same-day-ship rate and makes the department more process oriented, which, in turn, further enhances our performance quality as well as customer satisfaction. 

Read our white paper now and see how you can benefit from Mazak’s transformation into a state-of-the-art service parts operation. 

About Mazak Corporation

Mazak Corporation is a leader in the design and manufacture of productive machine tool solutions. Committed to being a partner to customers with innovative technology, its world-class facility in Florence, Kentucky produces over 70 models of turning centers, Multi-Tasking machines and vertical machining centers, including 5-axis models, Hybrid Additive processing machines and Swiss Turning Machines. Continuously investing in manufacturing technology allows the Mazak iSMART Factory™ to be the most advanced and efficient in the industry, providing high-quality and reliable products. Mazak maintains eight Technology Centers across North America to provide local hands-on applications, service and sales support to customers. For more information on Mazak's products and solutions, visit or follow us on social media.