Optimum Support is headquartered in a dedicated 65,000 sq. ft. building, which is part of our Florence, KY campus. It is our central location for parts, rebuilds, phone support center, and 24-hour emergency contact. But, Optimum has a "personal touch" as well. Seven regional centers are staffed with Service Coordinators, who know who you are, where you are, and the Mazak products you own. For the regional center in your area, go to our Distributors & Offices directory, and get acquainted.

The operative phrase for every associate in the Optimum Support group is "Serve, Solve, Support,” and Mazak brings powerful tools to bear in executing this mandate for our customers. MSDB is our acronym for a world database of service history, which is available on every service technician's laptop. Even uncommon problems may be solved on-site through the experience gained from thousands of installations around the world. In addition, a real-time database is maintained at Mazak headquarters on your specific machines to provide a complete history, which is instantly available to our phone and on-site service technicians.

The many aspects of Optimum Support are described below. To access a topic directly, please click on the subject, or simply scroll down this page.

Training class schedule and registration

- Maintenance class schedule and registration
- Programming class schedule and registration

24-hour technical phone support:
1-800-231-1456 is our dedicated service support line, manned 24/7. Mazak technicians manning the lines can monitor and run diagnostics on your machine if you have it connected to the Internet. Or, they gather information, schedule a field service call, order parts, and anything else that will minimize your down-time. Often, problems can be identified and solved in one phone call by these highly qualified people.

Customer Satisfaction Survey
Quality is built on continuous improvement. Your feedback will help us concentrate on quality issues most important to you. Please take a moment to let us know what you think - and thank you!

Customer Satisfaction Feedback Form
Installation Quality Survey
 

Service and maintenance manuals on CD-ROM:
The Optimizer Library presents all schematics, mechanical and maintenance documentation in digital form for your maintenance archives. The Enterprise Edition is a CD configured for your specific machine. It includes BOM, manuals and documentation in exactly the configuration you received your Mazak machine, with only the options you chose. No more time wasted wading through documents that don't apply.

Replacement parts:
No matter what the age of your Mazak, you can rest assured that replacement parts will always be available. That's because we warehouse more than 46,000 different parts, valued at more than $65 million, in our Florence facility. From complete modular units to the simplest commercial parts, we ship 97% of our parts orders within 24 hours.

We understand the high cost of downtime. That's why our parts department operates Monday through Saturday, with same-day shipment for orders received by 7:00 PM local time.

Call 1-888-462-9251
Fax 1-859-342-1350
On-line quotation/order form

On-site service:
In some instances we'll need to dispatch a service technician to your plant. Our highly qualified technician will quickly be on the scene with access to a complete history of your machine and any Technical Updates and Service Bulletins that may apply.

Module replace / repair / rebuild / exchange:
Mazak offers a host of alternatives whenever a spindle, live spindle, tool change shifter, or Variaxis trunnion unit needs repair. We offer traditional repair and return service on all of these items, but to get up and running in no time, you can take advantage of our Optimum Exchange Program. This industry-first offering is made possible by our large inventory of new and remanufactured main spindles and live spindles available for 24-hour shipment. A warranty is included on both new and remanufactured units.